Operational Efficiencies & Rapid Growth?
I’m at the CompTIA Annual Member Meeting this week and I’ve heard that one of the more lively debates is in the MSP Partners group. So far so good – the audience is split nearly down the middle between vendors and service providers. So where is the common ground?
The opening presentation was about a study that CompTIA conducted last year in long form interviews of 20 service providers trying to identify the biggest obstacle (or biggest goal) to adopting a successful managed services business model: Over 70% identified achieving operational efficiency as the biggest task.
Frankly, I am not to concerned about the opinions of people who haven’t figured out if they want to become a managed service providers. That ship has largely sailed. The next step in mobility, cloud services, utility computing is the important topic for many mature service providers that happen to be dabbling in many new areas and verticals in search of growth.
So as a service provider, what is the biggest concern as you move from traditional interoffice client/server model and involve mobility, virtualization, public and private clouds, devices and services.
Who will be the most successful service providers two years from now – those focusing on controlling margins and trying to make all the right moves or the ones that focus on growing rapidly and trying to serve as large set of services as possible? Do you adopt a laser focus or do you differentiate rapidly?