Rain Dances

Top Reasons you are Not Using a PSA/CRM or Business Management Solution

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It never ceases to amaze me, when I ask MSP’s and IT providers what PSA/CRM or Business Management Solution they use and they say, “none.” Considering that most successful MSP’s would agree that their business management solution is the foundation of how they run their business. For this, an MSP without this core solution is surely losing time, effort, and revenue that could mean the difference between being successful and ending up back in the employment pool.

The most interesting part of all of this is it is not based on money. There are several reasons I know this. First there are free business management solutions like Shockey Monkey that can provide a complete solution that IT Providers and MSP’s can utilize to run all aspects of their business. Second the cost savings and added billable time recovered by utilizing one of these solutions, more than pays for any premium services the solutions offer.

Here is a list of the Top Reasons/excuses for not using a PSA/CRM or Business Management Solution

  1. I Can’t Afford it – Considering that there are free options, this is nothing more than an excuse.
  2.  I Don’t Have Time to Learn a System – Though most of these solutions do take some time to configure and learn, none are rocket science and if you had time to play that video game, go on vacation, have a beer with buddies, or otherwise; you definitely have time to work on your business.
  3. But it Doesn’t Have X Feature – Probably one of the most common reasons given for not using a solution. The answer to this one is quite simple. “Any of them have more features than you have now.”
  4. My Techs/Employees Won’t Use it – This one is just sad, take control of your employees and require them to learn and use the system. You handle the paychecks right?
  5. My Spreadsheet’s Work Just Fine – Do you think that any successful MSP that has grown is running their business on spreadsheets?
  6. My Company Isn’t Large Enough – Whether you are a single man shop or have multiple employees, organizing and managing your business is a necessary part of every business. Managing service calls, ticket, contacts, billing, and invoicing are all a part of what has to be completed day-to-day.

If you are making any of these or any other excuses for why you are not using a business management solution, you may want to reevaluate your business goals. If you consider yourself an MSP then not having one is not an option. Take the first step and check out a solution. You will not regret it!

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