business
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Turning Unhappy Customers into Loyal Customers
As we all know there are some customers that will just never be pleased. No matter what you do or how you treat them there will always be an issue. In some rare cases walking away from a customer is necessary, but firing a customer should always be the absolute last resort. There are a [...]
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Why Done for You Services Makes Sense
Running and growing a business for SMB IT providers can be tough. It’s hard to know when to hire more people, how to keep them working, and how to keep a steady flow of revenue coming in. More and more vendors are introducing “done for you services.” These services allow MSP’s and IT companies to [...]
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Sometimes you just have to go for it
Most successful business owners and entrepreneurs got that way by working hard and taking lots of risks. “Sometimes you just have to go for it,” is a saying I have heard over the years from a number of these success stories. It seems to be true, as you hear the stories of how so many [...]
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Following in the Footsteps of Success…
From the time we were brought onto this earth, we have been learning, or “following in someone’s footsteps.” All of the basics and building blocks when you are small come from your parents or loved ones. For many, the key to personal or business success is continuing this path of learning by example. How [...]
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Is Social Media Activity Good for Business?
Social Media if used correctly can be a tremendous tool for engaging with customers and building relationships. At the same time, it can also be a productivity burden and potential business threat if not managed and monitored properly. Many companies have implemented new social media policies to curb employee productivity issues and to get [...]
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Is the Customer Always Right?
One thing I have heard many times over the years is, “The customer is always right!” Now what may come as a shock to some is this just isn’t always true. The way this should really be rephrased is “The customer always has the right to a respectful and well thought out plan of [...]
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Is Franchising The Right Option for an IT Business?
Investors and entrepreneurs across the nation and in just about every country have found success in franchised business opportunities. For those not wanting to build a business from the ground up, a franchise provides the potential for distinct and guided processes, support and marketing help, brand awareness, defined tools, and provided documentation. Though retail [...]
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Is Break Fix Dead?
It seems like for so many years IT businesses were led to believe that the break fix business was a thing of the past. I witnessed many companies change their models and completely eliminate break fix business from their portfolio of services. In a perfect world this may have been a great scenario, but [...]
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Protecting Your Assets, Your Customers
Maybe you’ve never thought about it this way before, but your customers are your biggest asset in your business. If you’ve ever been approached by a competitor who wanted to buy your customers, you will understand exactly what I mean. Protecting these assets is just as important as protecting the physical assets within your business. There are many threats [...]
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The Key to Growing your Business
Wouldn’t it be great if there were a magical way to grow your business? Plant a seed and watch it grow, climb the beanstalk and collect your gold? Unfortunately this is not the case, growing a business takes hard work, dedication, experience, and patience. The reality is there are many “giants” out there looking to [...]
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Where are MSP’s with Selling VoiP?
There was a ton of buzz a few years back with the movement of MSP’s and IT solution providers getting into selling and managing VoiP solutions. This excitement had many companies looking to expand their offering with what seemed like a natural addition to the solution stack. Dedicated hardware with great upsell opportunities was a [...]
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Why Hasn’t the Chromebook Caught On?
In this new world of mobility, tablet, and smartphones, the Google Chromebook would seem to be a good fit in a new cloud-centric environment. Google’s jump into the OS and combined hardware space though has been less than exciting and has yet to really take off with mass users. Initially this may have been from [...]
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Microsoft Creates Clear Line Between Business and Personal with Windows 8 and Surface
The line between business and personal is becoming more and more blurred. Companies like Apple have figured this out and built products that seamlessly intertwine the two. It seems surprising that Microsoft, a company looking to redefine itself with Windows 8 continues to define a clear line between business and personal. A good example of [...]
